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Luxury artisan candles designed for elevated living.

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RETURNS/EXCHANGES

RETURNS/EXCHANGES ARE ACCEPTED FOR UNOPENED AND UNUSED PRODUCTS WITHIN 30 DAYS OF THE ORIGINAL PURCHASE DATE. WE HOPE YOU ARE 100% SATISFIED WITH YOUR FLASHPOINT PURCHASE. HOWEVER, IF THERE IS ANY REASON YOU ARE NOT COMPLETELY SATISFIED, FLASHPOINT IS MORE THAN HAPPY TO OFFER A REFUND, EXCHANGE OR REPLACEMENT ON ANY ITEM WITHIN 30 DAYS OF YOUR ORIGINAL PURCHASE DATE. ALL ITEMS MUST BE IN THEIR ORIGINAL PACKAGING AND UNOPENED. UNFORTUNATELY, WE ARE NOT ABLE TO ACCEPT RETURNS ON ANY PRODUCTS WHICH HAVE ALREADY BEEN USED. PLEASE CONTACT OUR CUSTOMER SERVICE DEPARTMENT AT 888-352-6095. OUR TEAM IS AVAILABLE MONDAY-FRIDAY FROM 8AM- 5PM CST. OR EMAIL YOUR CLAIM TO OUR CUSTOMER SERVICE TEAM, [email protected]. IN THE EVENT OF A DAMAGED ITEM, PLEASE INCLUDE A PHOTO WITH YOUR EMAIL. ONCE WE RECEIVE YOUR RETURN REQUEST WE WILL ISSUE YOU A RETURN MERCHANDISE AUTHORIZATION NUMBER (RMA#) AND EMAIL YOU A RETURN SHIPPING LABEL. THIS WILL ALLOW YOU TO SHIP THE PRODUCT(S) BACK TO US. TO PREVENT DAMAGES IN TRANSIT SHIP THE PRODUCT(S) BACK IN ITS ORIGINAL PACKAGING. INCLUDE THE RMA# AND THE ORIGINAL PACKING SLIP. ONCE THE ITEM IS RECEIVED WE WILL REFUND YOU IN THE ORIGINAL FORM OF PAYMENT OR EXCHANGE THE ITEM.